Frequently asked questions by the leads

What sorts of businesses do you work with?
We have experience with and work with businesses of all sizes, from local companies and start-ups to national and multinational brands. We have experience of working with companies in all sorts of sectors, from software companies and insurers to local plumbers and photographers and many more….

How much do you charge?
All our projects are completely bespoke, so it is difficult to give exact figures. At the moment we work with companies who have budgets ranging from a few hundred dollars per month to a few thousand. Rather than having a minimum amount, we adjust our strategies, volume of work and timescales based on the available budget.
We can also adjust the approach we take depending on how much involvement our clients have. If you are happy to implement suggestions yourself (after a proper explanation), it will reduce the overall project cost.

Can you guarantee results?
Nobody can guarantee results in digital marketing as there are too many variables, especially with SEO, as Google’s algorithm is a secret. What we can do is point to a highly successful track record across all sorts of sectors. Also, trust us when we tell you that we aren’t happy with results unless you are!

How will you report and how do we know what you’ll be working on?
We like to keep our clients up-to-date. We send weekly and monthly reports outlining performance, as well as work completed and upcoming work. In addition, we will also show you how to use Analytics and set up appropriate dashboards so you can keep track of performance yourselves.
We also provide action lists detailing all the areas we believe need working on, with appropriate due dates.
If that isn’t enough, we also will be in regular contact and if possible.

How will we be able to contact you?
All our clients have our direct contact details, including phone (landline and mobile), email and social networking accounts. What’s more, we can arrange regular calls to make sure you’re always up-to-date with the project.

Why do you always talk about Google, there are other search engines?
In the majority of countries in the world Google has the highest search engine market share. This is especially true in the UK, where its market share is regularly over 90% of all search traffic to sites. As a result, we tend to spend most of our time working on optimising sites for Google.
Luckily though, a lot of the tactics we use will have a similar effect in the other search engines.
If we work in countries in which other search engines are dominant, we will tailor our approach to make sure you get the best possible results.

What are your payment terms?
In most cases, we invoice on a monthly basis with 30-day payment terms. For certain projects we may require a proportion of the payment upfront or for it to be fully covered by the clients; for example, building new sites and payment for PPC spend.
We always agree payment in advance of a project being started, and any changes in budget will be fully communicated and agreed in writing in advance.

Can we come and see your offices?
You are more than welcome to come and see our offices, or come and spend some time working with us on your project if you need to.

What locations do you cover?
We have offices in India, USA, Canada and Dubai. Planning to have a couple of more branches in UK and Australia.

How long will it take to see results?
This is another tough question, as all projects are different and timescales may often be out of our control. Our stock answer is that within the first 60 days from the start of the projects, most, if not all, clients will have seen a noticeable improvement.
We always like to sort at least some quick win items first so that the project starts to pay for itself almost immediately, so most clients start to results quicker than that.

Will you remove links if we stop working together?
One of the common horror stories we hear from prospective clients is that their current/old agency is threatening to remove links if they leave. We would never think of doing this, if for no other reason than it would be staggeringly unprofessional and immensely time-consuming. All work conducted during the project would have been paid for and would remain in place*, including all links built.
Furthermore, we never use link networks or place links on sites we own or control. This means that link removal would only ever be done by the owner of the site, or if for any reason a client asked us to remove a link (although this could only be done at the discretion of the site owner).

Can you provide references?
Yes, we have a number of clients who have agreed to be contacted by potential clients in order to give feedback on our work and service. We will happily arrange an introduction.

We have a Google penalty, can you help?
We certainly can. Google penalties are becoming increasingly common and increasingly visible within Google Webmaster Tools. While we have never had any clients penalised for work we have carried out, we have experience in helping a number of sites recover from penalties.

Do you work with agencies?
Yes, we will happily take on certain tasks for other agencies. We are actively looking to engage with web promotion and development agencies who may be interested in offering our specialist services to their clients and vice versa.

Do you outsource work?
We actually have a big inhouse team working in different departments. Our employees are experienced and expertize in their field. However, in case we need to outsource for any specific service as per the client’s requirements we would do that considering the quality for the same.