Welcome to Shilabs Private Limited. Before you embark on your journey with our services, we kindly request you to carefully peruse these terms and conditions. By accessing or utilizing our website and services, you signify your consent to be bound by these terms. Should any part of these terms not resonate with you, we kindly ask that you refrain from using our services.

1. Acknowledgment and Acceptance:

Your access and use of our website and services indicate your understanding and acceptance of these terms and conditions. These terms create a legally binding agreement between you and Shilabs Private Limited.

2. Our Services:

At Shilabs Private Limited, we extend digital marketing and design development services, encompassing, but not limited to, website design, graphic design, SEO, social media marketing, and content creation. The nuances of each project will be clearly defined within separate agreements or contracts.

3. Financial Aspects:

The particulars of payments, including fees, billing cycles, and accepted payment methods, will be meticulously outlined in the project agreement. Timely payment is crucial to prevent project delays or suspension of services.

4. Respect for Confidentiality:

We hold the privacy of our clients’ information in the highest regard. Confidential data shared by clients will not be disclosed to third parties without explicit consent, unless mandated by law.

5. Intellectual Property:

Upon full payment, all intellectual property, including designs and content crafted by [Company Name], becomes the property of the client. Shilabs Private Limited may retain the privilege to showcase completed work for promotional purposes.

6. Termination and Cancellation:

Either party reserves the right to conclude a project or service with written notice. The project agreement will stipulate the terms of termination, encompassing potential fees or refunds.

7. Boundaries of Liability:

Shilabs Private Limited bears no responsibility for direct, indirect, incidental, consequential, or punitive damages arising from the use of our services or third-party content.

8. Pledge of Indemnity:

By using our services, you pledge to indemnify and protect Shilabs Private Limited against claims, losses, or damages stemming from your use of our services, breach of these terms, or infringement of intellectual property rights.

9. Links to Third-Party Sites:

Our website may feature links to third-party websites for your convenience. The inclusion of these links should not be interpreted as an endorsement by Shilabs Private Limited. Use of these linked websites is at your own discretion and risk.

10. Fluidity of Terms:

Shilabs Private Limited retains the right to modify or update these terms and conditions at any time. Any alterations will be immediately effective upon being posted on our website.

11. Jurisdiction and Law:

Any claim relating to SHILABS PRIVATE LIMITED ‘s website shall be governed by the laws of the State of ODISHA, County of INDIA, without regard to its conflict of law provisions.

12. Reach Out to Us:

For any inquiries or concerns regarding these terms and conditions, please don’t hesitate to contact us at Support@Shilabs.digital.

Refund and Chargeback Policy

At Shilabs Private Limited, we value your trust and prioritise your satisfaction in our digital marketing and design development services. Below, you will find our clear and transparent refund and chargeback policy to ensure a smooth and informed partnership:

1. Payment and Refund Terms:

We operate with a commitment to delivering exceptional results. Once a contract is signed, the agreed-upon payment schedule will be followed. Refunds will be considered based on individual circumstances and the services rendered.

2. Service Initiation and Timelines:

Our services begin promptly after the required initial payment is received. Timelines for project completion and delivery will be communicated clearly during project initiation.

3. Cancellation and Refund Scenarios:

Project Initiation Delay: If we fail to commence the project within the stipulated timeframe after payment, you are eligible for a full refund.
Incorrect Information: If services are hindered due to incorrect information provided by the client and cannot be rectified, a refund will be considered on a case-by-case basis.
Project Cancellation: Should you decide to cancel the project before work has begun, a partial refund may be issued after deducting costs associated with project planning and preparatory work.

4. Unsatisfactory Services and Revisions:

We are dedicated to delivering high-quality services. If you are dissatisfied with the services provided, we offer revisions and modifications to address your concerns. If, after reasonable revisions, the services still do not meet your expectations, a partial refund may be considered.

5. SEO and Marketing Services Refund:

We take pride in delivering responsible and professional interactive marketing services. It’s important to note that we do not offer refunds or money-back guarantees for SEO services. Our approach involves manual execution of all SEO activities to ensure optimal results and to prevent any penalties that may arise from automated involvement in key SEO tasks. The unpredictable nature of search engine algorithms means we cannot guarantee specific outcomes. However, we assure you of our commitment to adhering to the latest search engine optimisation policies, utilising “white hat” techniques, and leveraging our expertise to achieve significant improvements in rankings and website traffic.

6. Chargebacks and Suspensions:

In the event of a chargeback or payment dispute initiated by a credit card company or bank, your associated service or project will be temporarily suspended without prior notice. To reinstate services, a chargeback fee of $50 will be applied. This fee is meant to recover costs incurred due to credit company fees. Additionally, any outstanding balances arising from the chargeback must be settled in full before service restoration, file delivery, or further work. It’s important to understand that requesting a chargeback or opening a dispute for a valid charge is not a suitable or lawful method of obtaining a refund. We strongly encourage clients to reach out to us directly to address any billing concerns.

7. Billing and Contract Terms:

Our services are billed based on the project scope and agreed-upon terms. If you choose to cancel your contract before its completion, a refund will be considered in accordance with the cancellation terms outlined in the contract.

Conclusion:

Our comprehensive refund and chargeback policy underscores our commitment to providing exceptional digital marketing and design development services. We are dedicated to transparency, professionalism, and client satisfaction. By adhering to these guidelines, we aim to ensure a productive and collaborative relationship with each of our valued clients.

Thank you for selecting SHILABS PRIVATE LIMITED for your digital marketing and design development requirements.