At Shilabs Private Limited, we value your trust and prioritise your satisfaction in our digital marketing and design development services. Below, you will find our clear and transparent refund and chargeback policy to ensure a smooth and informed partnership:

1. Payment and Refund Terms:

We operate with a commitment to delivering exceptional results. Once a contract is signed, the agreed-upon payment schedule will be followed. Refunds will be considered based on individual circumstances and the services rendered.

2. Service Initiation and Timelines:

Our services begin promptly after the required initial payment is received. Timelines for project completion and delivery will be communicated clearly during project initiation.

3. Cancellation and Refund Scenarios:

Project Initiation Delay: If we fail to commence the project within the stipulated timeframe after payment, you are eligible for a full refund.
Incorrect Information: If services are hindered due to incorrect information provided by the client and cannot be rectified, a refund will be considered on a case-by-case basis.
Project Cancellation: Should you decide to cancel the project before work has begun, a partial refund may be issued after deducting costs associated with project planning and preparatory work.

4. Unsatisfactory Services and Revisions:

We are dedicated to delivering high-quality services. If you are dissatisfied with the services provided, we offer revisions and modifications to address your concerns. If, after reasonable revisions, the services still do not meet your expectations, a partial refund may be considered.

5. SEO and Marketing Services Refund:

We take pride in delivering responsible and professional interactive marketing services. It’s important to note that we do not offer refunds or money-back guarantees for SEO services. Our approach involves manual execution of all SEO activities to ensure optimal results and to prevent any penalties that may arise from automated involvement in key SEO tasks. The unpredictable nature of search engine algorithms means we cannot guarantee specific outcomes. However, we assure you of our commitment to adhering to the latest search engine optimisation policies, utilising “white hat” techniques, and leveraging our expertise to achieve significant improvements in rankings and website traffic.

6. Chargebacks and Suspensions:

In the event of a chargeback or payment dispute initiated by a credit card company or bank, your associated service or project will be temporarily suspended without prior notice. To reinstate services, a chargeback fee of $50 will be applied. This fee is meant to recover costs incurred due to credit company fees. Additionally, any outstanding balances arising from the chargeback must be settled in full before service restoration, file delivery, or further work. It’s important to understand that requesting a chargeback or opening a dispute for a valid charge is not a suitable or lawful method of obtaining a refund. We strongly encourage clients to reach out to us directly to address any billing concerns.

7. Billing and Contract Terms:

Our services are billed based on the project scope and agreed-upon terms. If you choose to cancel your contract before its completion, a refund will be considered in accordance with the cancellation terms outlined in the contract.

Conclusion:

Our comprehensive refund and chargeback policy underscores our commitment to providing exceptional digital marketing and design development services. We are dedicated to transparency, professionalism, and client satisfaction. By adhering to these guidelines, we aim to ensure a productive and collaborative relationship with each of our valued clients.